Receptionist and Front of House Assistant

Manor Farm, part of Hampshire County Council's Countryside Service, is a popular family-focused visitor attraction set within a beautiful heritage environment. We are looking for an enthusiastic Administration and Front of House Assistant to join our friendly team and help ensure the smooth, efficient, and welcoming operation of the visitor experience. This role focuses on providing exceptional customer service, supporting administrative tasks, and assisting with the day-to-day running of the front-of-house operation. To be responsible for the daily administrative and customer facing tasks associated with the front of house at Manor Farm, situated within the River Hamble Country Park. Front of House & Visitor Experience

• Provide a warm, friendly and professional welcome to all visitors.
• Offer clear and accurate information about Manor Farm, activities, and events.
• Engage proactively with visitors, promoting membership, special events, and activities.
• Handle visitor enquiries both in person and in writing.
• Assist with visitor flow management, especially during busy periods or group arrivals.
• Accurately operate tills and process payments (cash, card).
• Maintain excellent standards of personal presentation and customer service.
• Ensure visitor, staff and volunteer safety, acting promptly during any emergency or evacuation.
• Support colleagues and volunteers, contributing positively to a team-based environment.
Administration & Operational Support
• Respond to enquiries via email and telephone, providing timely and helpful information.
• Use Microsoft Office applications (particularly Excel) for routine administrative tasks.
• Monitor stock levels, restock retail areas, and maintain attractive product displays.
• Process retail deliveries, including checking, recording, and storing stock.
• Maintain clean, tidy and presentable public-facing spaces.
• Follow all relevant safety, welfare and animal-care standards as outlined in Countryside Service policies.
The role requires strong administrative experience, excellent customer service skills, and the ability to work in a structured environment while following policies and procedures. Candidates must be highly organised, detail-oriented, and proficient in Microsoft Office (especially Excel), with experience in busy, customer-facing settings. Flexibility to work weekends, holidays, and short-notice shifts is essential. Desirable experience includes working in a local authority or within a visitor attraction or heritage environment. Comprehensive induction programme with all necessary training. Great satisfaction from supporting people to get the most out of their visits., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles. If you think you have what it takes to make a real difference in Hampshire, get in touch! You'll be required to work a shift pattern to respond to the demands of the service. Your working pattern will include working every third weekend and a variety of shifts including bank holidays for which enhancements will be paid in line with the Hampshire County Council salary policy. Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.