Receptionist - Front of House

Create brilliant first impressions through warm, confident and personalised welcomes to all client visitors, guests and staff, ensure all who arrive book in and receive visitors passes

-Own the guest journey from arrival to departure, making every interaction feel seamless

-Confidently interact via telephone and comfortable using workplace technology, including Outlook and Teams

-Check identities of attendees and issue passes following the Client AI for site, arranging hosts for visitors as required.

-Respond to the Reception Inbox, making sure all emails are responded too in a timely manner.

-Comply with legal obligations and safety requirements of the role.

-Follow Assignment Instructions (AI) and procedures appropriately.

-Ensure that all KPI databases are accurately updated on a daily / weekly basis.

-Monitor, respond and communicate any site messages using the Site Radio

-Fully and satisfactorily complete all competency training required to carry out your role

-Complete training where applicable for continuous self-development as directed by the Security Account Manager.

-Observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

Main duties:

Undertake duties as described in accordance with the Reception Procedures Manual.

-To maintain the appropriate standards of conduct, dress, hygiene and appearance of a "Front of House" appointment, whilst being polite, efficient and presentable at all times.

-To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.

-To be readily able to answer any questions and / or find out the answer promptly.

-To receive and look after guests until they are met by their host.

-To maintain a quality reception area.

-To follow Assignment Instructions (AI) and procedures appropriately

-To support the booking service for meeting rooms.

-To report any building faults or H&S concerns, logged with the helpdesk for reactive maintenance.

-To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.

-To receive delivery of post external, log receipt, update Porter service

-To monitor, respond and communicate any site messages using the Site Radio

-To fully and satisfactorily complete all competency training required to carry out your role

-To complete training where applicable to ensure continuous self-development as directed by the Security Account Manager.

-To observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-To stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

-To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.

This is an excellent opportunity for someone who thrives in a fast-paced corporate environment and takes pride in delivering a positive customer experience.

-Do you have experience in hospitality, customer service or corporate reception

-Connect naturally with people and communicate with warmth and confidence

-Take real pride in your presentation and the spaces around you

-Bring energy and a genuine "how can I help?" mindset

-Reliable, Enthusiastic and Hardworking, Passionate about what you do

-Ability to work on own initiative

-Good timekeeper

-Good communication skills - specifically verbal preferably with a second language