Receptionist - Forest View Medical Centre

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population. You will work as part of a team providing a professional and effective telephone service to patients following the practices policies and procedures, ensuring accuracy at all times. Proficient IT skills are essential.,

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors.
• Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• Undertake a variety of administrative duties to assist the Practice.
• Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies.
• Have an overview and utilise the clinical resources across multiple locations to ensure patients are directed appropriately.
You must work at all times within your competence and use your own judgement, knowledge and common sense in your day-to-day activities.

This is an opportunity to join a circa 15,500 patient Practice which currently operates over two sites in Treorchy and Treherbert within the North Rhondda Cluster. You will be part of a multi-disciplinary team that includes GP Partners, Salaried GPs, Mental Health Practitioner, Pharmacists and Physiotherapists. The Practice is committed to multi-disciplinary team working in its delivery of healthcare to the community. The practice is a training establishment for resident GPs. The professional development of individuals is recognised and championed including opportunities to extend scope of practice or progress in a specialist interest in an area. You will be fully supported by our GPs & practice management team and as a patient-focused practice, in-turn you will be asked to deliver the highest quality service to our patients and our practice community.
• 6 GP Partners and 5 salaried GPs
• 3 x Clinical Pharmacists; 1 Advanced Mental Health Practitioner
• 4 Nurses, 3 Healthcare support workers
• Direct access to Physiotherapy, MIND counselling & Wellbeing coordinator
• Dedicated & experienced Care Navigation & Administrative team