Receptionist and Family Information Worker

To promote a "No Wrong Door approach" dealing courteously, efficiently and sensitively with all customers, face to face, or over the telephone in the Family Centre; ensuring that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments. Help provide Information, Advice and assistance to Children, Families and Young People that will be of benefit, this will include helping families access universal services that may prevent the need for targeted support., maintaining accurate records, updating databases and managing several priorities in a busy environment.

• A collaborative, flexible and positive attitude, with a commitment to supporting colleagues, sharing knowledge, adapting to change and helping with community activities and events.
What you will do:
• Be a welcoming first point of contact for families, children, young people and professionals visiting or contacting the Family Centre, responding to enquiries in a friendly, sensitive and professional way.
• Provide Family Information Service information, advice and assistance, helping families find the services, childcare, activities and support that meet their needs.
• Follow a "No Wrong Door" approach, taking ownership of enquiries and,
wherever possible, helping families get the right information or support at their first point of contact.
• Manage the day-to-day reception function, dealing with face-to-face and
telephone enquiries and supporting the smooth running of the Family Centre.
• Maintain accurate information and records, recording customer contacts and requests, updating information systems and handling data accurately.
• Promote information and services to families and professionals, including
  
  A passion for helping children, young people and families, ensuring they feel welcomed, listened to and supported to access the right information and services.
• Excellent bilingual communication skills in Welsh and English, with the ability to communicate sensitively, clearly and professionally with families, colleagues and other professionals.
• Strong customer service and problem-solving skills, taking ownership of
enquiries and aiming to resolve them effectively at the first point of contact.
• A calm and understanding approach, with the confidence to manage
challenging, difficult or stressful situations appropriately.
• Good organisation, digital and information-management skills, including
  
  The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included, please ensure that you meet ALL of the essential criteria before making an application. Please ensure that you complete ALL sections, your application may not be considered otherwise. Powys County Council welcomes applications in either Welsh or English, an application submitted in Welsh will not be treated less favourably than an application submitted in English. To change the language please click on the Cymraeg icon on the top right hand corner of the screen.