Receptionist - Facilities

Sheffield Teaching Hospitals Facilities directorate are looking to appoint part-time and full-time receptionists to join our friendly team.

This position would suit a hardworking, enthusiastic and caring person who likes to work in a busy customer service facing role.

This is an exciting time to join our service, as our main reception desks play a pivotal role in providing a responsive and comprehensive service to both our patients and visitors to the Trust. The service is the first point of contact for dealing with the majority of enquires both face to face and over the phone, so experience of dealing with the general public would be an advantage., The main duties of the post are to respond to face to face or telephone enquiries from patients, visitors and staff.

Provide directions and further onwards guidance to patient and visitors on the journey whilst on Trust premises.

Accessing NHS IT systems, to find patient records

Arranging patient assistance via our Portering services

Liaising with Trust colleagues

Supporting our accommodation services with key collections on a daily basis.

Organise and prioritise individual workload on a daily basis to ensure all deadlines are met and all enquiries (including telephone and email) are acted upon appropriately.

Provide support for the development and delivery of service improvement working closely with service leads

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.