Receptionist - Emergency Department

An exciting opportunity has arisen for the post of Receptionist at Leighton Emergency Department. We are looking for a highly motivated, confident and organised individual to join our busy reception team.
The post will involve booking patients on the system for both walk-in and ambulance arrivals and dealing with telephone and face to face enquiries. The successful candidate will provide an efficient and comprehensive administration support for the emergency department.
The reception is manned 24 hours a day, 7 days a week with the following shift pattens available:-

Reception Shift Time
Early 08:30 - 12:30
Mid 12:30 - 17:00
Late 17:00 - 22:00
TW 17:00 - 00:00
Night 22:00 - 08:30, Greeting patients, relatives friends and other healthcare professionals attending the emergency department in a polite, friendly and professional manner.
The post holder will ensure that patients details are accurately recorded and relevant documentation is created to support safe patient care.
You will have excellent communication skills, be dedicated and courteous. You will also have excellent verbal and written communication skills. You must be able to deal with sensitive and confidential issues in line with GDPR., + Provide an efficient and comprehensive reception service, greeting patients, public and all visitors as they arrive into the emergency department
+ Dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly
+ Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard
Please see full Job Description for this role.
Key Messages
Candidates should ensure that all submissions and interactions reflect the candidate's own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.
Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.
Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.
We actively promote flexible working so please discuss any requirements you may have with us.
Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
· All correspondence will be sent via the email address you have registered as your TRAC account. Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
· Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
· You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.
· We do not reimburse travel to interview expenses.
· Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions

MCHFT provides a full range of local hospital and community services for people across East Cheshire and West Cheshire and Chester boroughs .
The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides 500 beds and employs over 5,000 members of staff.
An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester 'places' and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.