Receptionist / Clerical Officer

The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting the site, as well as colleagues and GP surgeries based within the Health Centre The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient's expectations and requirements, making their clinical journey run as smooth as possible., You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description, You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is essential for this post, A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service., Welsh Speaking Essential

• Welsh Speaking
Qualifications Essential
• GCSE grade C or above (or equivalent) in English language or equivalent level of experience
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable
• ECDL
• NVQ Level 1 or equivalent in customer service
Experience Essential
• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public
Skills Essential
• Ability to input information onto a computer system with accuracy
• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues 'on the spot' using own judgement
• Ability to multitask in a busy office environment
Knowledge Essential
• An understanding of confidentiality involved with post
• Knowledge of a range of work procedures and practices, Well motivated
• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities
• Flexible approach to work
• Welsh is essential
Person Specification Welsh Speaking Essential
• Welsh Speaking
Qualifications Essential
• GCSE grade C or above (or equivalent) in English language or equivalent level of experience
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable
• ECDL
• NVQ Level 1 or equivalent in customer service
Experience Essential
• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public
Skills Essential
• Ability to input information onto a computer system with accuracy
• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues 'on the spot' using own judgement
• Ability to multitask in a busy office environment
Knowledge Essential
• An understanding of confidentiality involved with post
• Knowledge of a range of work procedures and practices, Well motivated
• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities
• Flexible approach to work
• Welsh is essential
  
  If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.