Receptionist / Clerical Assistant

To be responsible for the busy switchboard and reception area, liaising with members of the general-public and other services and departments, both DCHS and external. Provide a friendly, helpful and professional service. To ensure that public areas are kept clean and tidy.
To provide comprehensive reception clerical duties, ordering stationery and supplies; receipt and distribution of incoming/outgoing mail; answering all telephone queries and forwarding calls to appropriate services.
To provide administrative service to the Podiatry department: booking appointments both by telephone and face to face; monitoring waiting lists and liaising with podiatry team.
To ensure all issues relating to the maintenance of the site is co-ordinated with appropriate services.
To support and comply with all health and safety, fire, infection control policy/procedures/legislation in conjunction with the appropriate departments/advisors.
To provide sickness and absence cover for colleagues as required., · To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service.
· Ensuring all patients are booked into appointments correctly and directing them appropriately once they have arrived.
· Telephone answering service (general enquiries/cancelations)
· Receipt of all incoming/outgoing mail and its distribution as required.
· Using your initiative and local knowledge to answer patient queries, and signpost to appropriate local services.
· Maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.
· Monitoring of stock levels.
· Responsible for reporting site maintenance issues: liaising with DCHS estates department.
· To provide an efficient room booking room services using the in-house system so that rooms are fully utilised.
· Printing/Photocopying.
· Maintaining site emergency equipment.
· Other duties may be required in response to additional service needs.

Working for our organisation
DCHS employ approximately 4,400 people, making us one of the largest providers of specialist community health services in the country. We serve a patient population of more than 1.1 million people across Derbyshire and Derby.
We are a small and friendly administration team, working across 9 sites consisting of Health Centres/Clinics and a Hospital in North East Derbyshire. We are the first contact for patients and visitors to our sites and we strive to ensure every patient experience is a positive one.

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.
We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community. As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.
DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.

TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs
Our vision "to be the best provider of local healthcare and to be a great place to work"
Our values:
1) To get the basics right
2) To act with compassion and respect
3) To make a difference
4) To value and develop teamwork
5) To value everyone's contribution because everyone matters

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.