Receptionist (CAT Team 3A Urology)

Salary not available. View on company website.

Royal Berkshire Nhs Foundation Trust, Reading

Full time
Permanent
Onsite working

Posted 2 weeks ago, 28 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 1c7ce412c2e5450688365b09a25ba6cb

Location ref: Reading

Royal Berkshire Nhs Foundation Trust

Full Job Description

The post holder will be responsible for delivering an effective and efficient support service in the Urology department. To assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to Urology Procedures. The post holder is the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To coordinate and ensure the smooth registration of patients attending Outpatient Clinics. To assist in the preparation of the administration paperwork.,

Welcoming patients into the department as the first point of call for patients attending their appointments.
Work closely with the wider CAT and clinical team.
Use GPAS and EPR to check in patients and update records as required.
Monitor patients arriving on patient transport and make changes where required.
Any discrepancy in the patient's appointment must be amended and the patient informed of any changes, e.g. transport patients.
All documents required for the clinics are complete and available for the start of the clinics and take appropriate remedial action if not.
Greet patients in a courteous and appropriate manner.
To notify nursing staff of any appointment changes.
Book DNA appointments and arranging appointments where applicable for patients before they leave the department.

The ideal candidate should be confident and have strong customer service skills. Be able to multi-task under challenging and busy work environment, whilst being calm and courteous.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

Direct job link

https://www.jobs24.co.uk/job/receptionist-cat-team-3a-urology-127293391

Receptionist (CAT Team 3A Urology)

Full Job Description

Direct job link

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