Receptionist - Casual

The Patient Coordinator is a front-of-house role focused on supporting patients face to face when they attend our practices. Patients do not always arrive at their best. They may be unwell, anxious, worried, or frustrated. This role exists to create a calm, welcoming, and supportive environment where patients feel listened to, respected, and safe. Alongside delivering a positive patient experience, the role supports clinical care by helping manage patient flow, maintaining accurate records, and collecting patient observations where required. The role reports to the Welcome Team Lead.,

• Stand at the front of the practice to greet patients and visitors in person as they arrive - this is an active, on-your-feet role
• Move between the entrance, waiting area and observation space to check patients in for their appointments face-to-face
• Take and record patient vitals and observations ahead of their consultation
• Prepare patients for their appointment, ensuring the clinician has accurate, up-to-date information
• Support safe and smooth patient flow through the practice
• Use empathy and de-escalation skills to support patients who are anxious, unwell or upset
• Keep the observation and waiting areas clean, safe and welcoming
• Escalate urgent in-person concerns to the clinical team when needed
  
  Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.
We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement. We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.