Receptionist / Care Navigator

Thorpe Doctors Surgery in Thorpe-le-Soken, Clacton-on-Sea, is looking to recruit a new Care Navigator to join our team on a part-time basis for 30 hours per week. The successful candidate will work 6 hour shifts, Monday to Friday, across our 2 practices, Thorpe and Kirby Surgery. The shifts will be either 08.00 - 14.00 or 12.30 - 18.30. You will be working in a very busy and quite often demanding environment carrying out the following;

• Answering telephone calls
• Making appointments
• Scanning letters
• Meeting and greeting patients
• General administration
A key element of this role is to navigate patients to the appropriate service.


• A good telephone manner is essential
• Excellent communication and organisational skills
• Be able to work under pressure
• Previous experience of working in primary care and knowledge of EMIS web would be desirable but not essential as full training will be given
• Strong interpersonal and customer service skills
• Competent IT skills, including Microsoft Office and electronic record systems
• Ability to assess needs and signpost people to appropriate services
• Accurate record keeping and attention to detail
• Ability to manage a varied enquires
• Good problem-solving and decision-making skills
• Flexibility is a priority to cover additional hours during holiday/sickness absence of colleagues to keep the Surgery running efficiently
  
  We are friendly, supportive, and patient-focused GP practice. We are a well-established practice serving a diverse local community, committed to delivering high-quality, person-centred care. We are a collaborative multidisciplinary team including GPs, nurses, pharmacists, care coordinators, and administrative staff. We have:
• Positive working environment.
• Strong links with local health, social care, and voluntary organisations.
• Commitment to staff wellbeing, learning, and professional development.
• Modern facilities and clinical systems.
Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions