Receptionist (Care Home)

At Silvercrest, every interaction matters. Our reception is more than a desk; it is the welcome, reassurance and first connection for residents, families and visitors. We are looking for a friendly, organised and professional Receptionist to join our administrative team at Cwrt Enfys, on a bank basis. This role is key to ensuring the home runs smoothly and that everyone who walks through our doors feels valued and supported. Your role in supporting a welcoming home You will help create a positive and well-organised environment by:

• Providing a warm, professional welcome to all visitors, relatives and professionals
• Answering and managing telephone calls promptly and courteously
• Supporting general administration to a high and accurate standard
• Typing correspondence and taking meeting minutes as required
• Maintaining accurate digital and paper records, ensuring filing is timely, well-organised, secure, and easily accessible
• Supporting staff with printing, photocopying and documentation requests
• Assisting with ordering supplies and maintaining stock levels
• Ensuring post is distributed to residents and outgoing mail is managed daily
• Supporting training coordination and maintaining accurate training records
• Assisting the Business Administrator during periods of absence
• Helping maintain a tidy, professional and welcoming reception area
  
  A warm, approachable and professional manner
• Strong communication and organisational skills
• Good attention to detail and accuracy
• Ability to manage multiple tasks and prioritise effectively
• Confidence using basic IT systems
• A flexible and reliable approach to work, Previous administrative or reception desk experience
  
  What you can expect from us
• A supportive and inclusive team environment
• Opportunities to learn and develop administrative skills
• Access to training and ongoing support
• A role where you contribute to the smooth running of a high-quality care service
• The opportunity to make a positive difference to resident and family experience
Why Silvercrest? Because we know that great care is supported by strong systems and positive first impressions. Your role will help ensure our home remains welcoming, organised and focused on what matters most - our residents.