Receptionist / Care Coordinator

Lower Valley Primary Care Network (LV PCN) is made up of 5 GP Practices:

• Church Lane Surgery
• Longroyde Surgery
• Northolme Surgery
• Rastrick Surgery
• Rydings Hall Surgery
Our goal is to work more closely together, as well as with our partner organisations, to provide excellent services and outcomes for patients and communities. With an ethos of teamwork and collaboration, Lower Valley PCN provides resources and services to support our member Practices deliver better care for patients. Our receptionists play a crucial part in achieving this and are an integral part of the PCNs multidisciplinary team, working alongside Social Prescribing Link Workers, Physiotherapists, Care Coordinators and our Pharmacists to provide an all-encompassing approach to personalised care services. At Pennine GP Alliance (PGPA), we are committed to fair, transparent, and person-led recruitment. While we use digital tools to support our recruitment processes, we want to be clear that no shortlisting or hiring decisions are made solely by artificial intelligence (AI).We understand that AI can be a useful tool for applicants when preparing applications; however, your submission must represent your own experience, achievements, and professional perspective. Applications that appear to be entirely written by AI may not be considered. We encourage candidates to use AI responsibly - as a support tool, not a replacement for your own insight and input., Act as the first point of call to patients and visitors to the Lower Valley Primary Care (PCN) building, projecting a positive, welcoming image to patients and visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the PCN, including provision of clerical support, for example use of patient appointment system and information processing. Our ideal candidate will have good communication and interpersonal skills, be computer literate and work well within a team.
• Provide a comprehensive reception service for patients of Lower Valley Primary Care Network.
• Undertake work in line with PCN directed priorities.
• Work with a cohort of people to support their personalised care requirements, using the available decision support aids.
• Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance.
• Support national screening programmes by contacting patients to provide screening and appointment reminders..
• Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact.
• Direct liaison with multi agencies to coordinate care for patients.
  
  Pennine GP Alliance is a member-led organisation representing 19 GP practices across Calderdale, organised into five Primary Care Networks (PCNs). Together, our member practices care for a combined population of over 223,000 registered patients.
We work extremely closely with general practice but also in partnership with other local healthcare providers with a purpose to ensure viable GP services remain at the heart of local communities, providing sustainable and high-quality patient-focused healthcare. Join our team and experience a workplace that truly values growth, collaboration, and impact. We take pride in fostering a supportive and inclusive environment where every team member is encouraged to listen, learn, and lead. Together were dedicated to delivering better outcomes for GP practices, and ultimately for the people of Calderdale. At our organisation, your professional growth matters we are committed to providing the resources and opportunities you need for continuous development, ensuring you thrive both in your role and your career. We look forward to receiving your application to join our team of over 100 employees.