Receptionist - Bristol

You'll be joining a lively and passionate reception team with positive and warm attitude from day one.

The key duties and responsibilities of this role will include:

Greeting guests and creating a positive first impression

Checking in guests in a friendly and efficient manner

Proactively inform and advise guests about all facilities at Mad Swans

Assisting with guest enquiries, questions and queries

Handle guest feedback and issues in a timely and efficient manner

Escalate any guest feedback and complaints to a Department Manager where appropriate

Assist guests with bookings activities and table reservations

Enhance the guest experience by offering additional activities and upselling where appropriate

Assist guests with any adhoc requests or needs which they may have

Check out guests when they leave

Handle telephone calls and re-direct where appropriate

Check emails regularly throughout the day and respond in a timely manner

Follow the Standard Operating Procedures for Reception when checking guests in and out

Work closely with the Reservations Manager and provide cover when required

Promote and upsell our Topflight Loyalty Scheme to all guests

Building rapport with regular guests, fostering a welcoming and loyal customer base

This is a part time role working at least 20 hours a week over the week including weekends and evenings. Earnings are 12.15/hour to 14.00/hour, including TRONC (Tips), depending on age.

Location - this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

Working Hours - shift times will vary throughout the week; however, the operational times will be from 8.00 am to 10.00 pm.

Working Days - your working days will include both weekdays and weekends. Working hours will vary in line with the operating calendar and needs of the business.

We are looking for a Receptionist who is:

Experienced or has previous experience as a Receptionist

Previous hotel experience is essential for this role

Proficient in Microsoft Office

Passionate about delivering excellent guest experience

An excellent communicator

Someone who has an eye for detail

Organised and able to multi-task

Confident, outgoing and well-presented

Happy to be hands-on and assist with the day-to-day duties as part of a small team

Self-driven and highly motivated

Happy and able to work both independently and as part of a team

Proactive, positive and resilient by nature

Solutions driven

Comfortable working in a very fast paced environment

Mad Swans is looking for a part-time Receptionist to join our small friendly Reception team.

Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.

Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips:

Can a cool new hotel near Bath really make golf fun for everyone?

What we do

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.

Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We're all about great food, which is why we've teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they're never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.

What we can do for you

We understand that there's more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.

We believe that to be interested is to be interesting - that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

And out of hours, our guests' playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You'll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you

Tips & Service Charge

Free Parking

Free Employee Meal whilst on shift

Wage Stream - access your pay for hours worked before pay day

Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop

Reward & Recognition Initiatives

Team Social & Well-being Activities & Events

Employee Referral Scheme Bonus

Mad Swans Water Bottle

Mad Swans Hoodie

Plant your own tree at Mad Swans