Receptionist - Bodnant Surgery

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way., Greet patients and visitors to the surgery.

Book in, amend and cancel patient appointments in-line with practice appointments.

Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to GP where necessary.

Ensure computerised appointment system is up to date.

Respond and/or redirect all patient and visitor requests accordingly.

Explain practice arrangements and formal requirements to new patients.

Set up of new patients onto the computer system.

Advise patients of relevant charges for private services, accept payments and issue receipts.

Ensure reception and waiting areas are kept neat and tidy.

Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.

Undertake administrative tasks as allocated and arranged by the Practice Management Team.

Check emails on a daily basis and check all electronic messages have been actioned.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Busy practice with over 11000 patients 9 GP's, 3 nurses, 2 ANP and 10 staff members. Located in upper Bangor.