Receptionist (AWAY Spa) - W London

The Receptionist at AWAY Spa, serves as the first point of contact for spa guests, delivering exceptional customer service and supporting the smooth day-to-day operation of AWAY Spa. This role promotes treatments and retail products, manages guest enquiries and reservations, and helps create an outstanding luxury wellness experience. What you'll do

• Welcome guests and provide a professional and engaging spa arrival experience.
• Manage spa bookings, appointments and guest enquiries.
• Promote spa treatments, packages and retail products to maximize revenue opportunities.
• Support guests with information on services, facilities and wellness offerings.
• Maintain accurate guest records, bookings and payment transactions.
• Coordinate with therapists and spa team members to ensure seamless service delivery.
• Resolve guest concerns promptly and professionally.
• Maintain cleanliness, presentation and operational standards throughout reception areas.
  
  Minimum 1 year of beauty, spa or luxury hospitality experience.
• Confidence in upselling retail products and spa services.
• Passion for the beauty, wellness and spa industry.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Enthusiasm for learning new treatments, products and equipment.
• Level 3 Beauty Therapy Certificate preferred.
• Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process
  
  At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward.
As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you., At Marriott, we put people first - it's one of our distinctive core values.
• Through Explore by Marriott Bonvoy , our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.
Our award-winning culture Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others., W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.