Receptionist Administrator

An exciting opportunity has arisen for an enthusiastic Receptionist/Administrator to join the Outpatients Department at Great Ormond Street Hospital for Children NHS Trust.,

• The post involves working on a shift pattern Mondays to Fridays. The hours are between 08.00 - 20.00. The post holder will also be required to work some weekends i.e. Saturdays and Sundays dependent on work area as part of a rota system. (This is not in place at present but may well be again in the future).
• To deal with first line enquiries from patients, parents/relatives/carers and staff
• To provide a responsive reception service for patients, parents/relatives/carers, visitors and staff promoting a welcoming atmosphere
• To support with the issue of parking permits at all reception desks.
• To be responsible for the effective, accurate and timely management of the electronic patient record system (Epic), specifically patient information, booking, and clinic outcome recording
• To answer all calls in a professional, timely efficient and polite manner and take messages and answer any enquiries
• To monitor queries and ensure they are responded to in a timely fashion (email/Epic in basket).
• To pass on calls and enquiries to relevant team members ensuring urgent messages are prioritised
  
  You will rotate between Outpatients, Travel Reimbursement and Main Reception providing excellent patient experience in all areas.The role is busy and the variety of tasks makes it incredibly interesting - no two days are the same!You will work closely with multi-disciplinary teams (Nurses, Consultants, Play Specialists, Health Care Assistants) and be a valued member of the wider team.Previous customer service experience is essential.You must demonstrate good computer literacy skills and be confident and competent in sending emails, using patient/customer information databases, Excel and Access.The post involves working on a shift pattern Mondays to Fridays. The hours are between 08.00 - 20.00. Youwill also be required to work some weekends i.e. Saturdays and Sundays dependent on work area as part of a rota system.
  
  GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed. We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members. We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion. We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.