Receptionist / Administrator

Job title: Receptionist/Administrator Location: E16 Health Salary: £24,960.00 Hours: 37.50 hours per week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and
NHS partners., As a valued member of the Operose Health team, your key duties will include responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Additional tasks may involve emailing, scanning and coding clinical correspondence, processing prescriptions requests, and utilising other information systems to support efficient workflow processes. Ideal candidates should have reception or customer care experience, be excellent communicators both spoken and written, possess basic PC skills such as Word, Excel, and email, and be able to work within processes, procedures, and maintain confidentiality and data security. Previous experience with the NHS is welcome but not essential.

Operose Health strives to deliver primary care services on a large scale, aiming to improve access to healthcare, outcomes, and patient experience. Their values care, ambition, resourcefulness, and excellence reflect their commitment to support and empower individuals for a healthier future. The company focuses on delivering top-notch services by actively changing and improving the patient experience in primary healthcare. Operose Health values creativity and lifelong learning to enhance the quality of their services and meet the needs of their patients, employees, and NHS partners. They are dedicated to maximizing the potential of their staff and fostering an environment where excellence is the standard.