Receptionist / Administrator

Job title: Receptionist/Administrator Location: The Potteries Surgery Salary: Up to £24,960.00 depending on experience Hours: 15 hours a week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we
can be for our patients, employees and NHS partners., As a valued member of the Operose Health team, your key duties will include responding to patient queries, liaising with the wider primary care team, managing appointment requests, signposting patients to our range of services, maintaining patient records and confidentiality, emailing, scanning and coding clinical correspondence, processing prescription requests, and utilising other information systems to support efficient workflow processes. We look for new colleagues with reception or customer care experience, excellent communication skills, basic PC skills such as Word and Excel, and the ability to work within processes while maintaining confidentiality and data security. Previous experience in the NHS is welcome but not essential.

Operose Health is dedicated to delivering local primary care at scale, with a mission to improve access, outcomes, and patient experience. Their team is empowered to live their values and strive to be the best they can be for patients, colleagues, and NHS partners. With a focus on caring, ambition, resourcefulness, and excellence, Operose Health is committed to listening, being compassionate, supporting individuals for a healthier future, and transforming the patient experience. They continuously work to redefine and revolutionize the future of primary care by going above and beyond in delivering quality services.