Receptionist / Administrator

Job title: Receptionist/Administrator Location: Goodmans Fields Medical Practice Salary: £24,960.00 Hours: 37.50 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners., As a valued member of the Operose Health team, your key duties will include responding to patient queries, liaising with the primary care team, managing appointment requests, signposting patients to a range of services, maintaining patient records, emailing, scanning, coding clinical correspondence, processing prescription requests, and utilizing information systems to support workflow processes. We look for reception or customer care experience, excellent communication skills, basic PC skills such as Word, Excel, and email, the ability to work within processes, maintain confidentiality and data security. Previous NHS experience is welcome but not essential., As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.
  
  We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.,
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential., Reception or customer care experience is essential. Excellent communication skills, both spoken and written. Basic PC skills, such as Word, Excel, and email are required. Ability to work within processes, maintain confidentiality, and data security. Previous experience of working in the NHS is welcome but not essential.
  
  Operose Health is focused on delivering local primary care at scale, with the purpose of improving access, outcomes, and patient experience. Our colleagues are empowered to embody our values: caring, ambitious, resourceful, and excellence. Through compassion, understanding, and openness, we support people to have a healthier future. With determination and a passion for transforming patient experiences, we redefine primary care. Resourcefulness, creativity, and lifelong learning motivate us to improve service quality. Striving for excellence, we aim to be the best for patients, employees, and NHS partners.
  
  Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.