receptionist / administrator

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers., The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

• Complete opening and closing Surgery procedures
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Maintain a clean, tidy, effective working area at all times
• Signpost patients to the correct service
• Welcome patients and visitors to the organisation, directing requests appropriately
• Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol
• Deal with all prescription related enquiries in a timely manner
• Act upon compliance issues, liaising with the appropriate clinician
• Action incoming emails and correspondence as necessary, Initiating contact with and responding to, requests from patients, team members and external agencies
• Support all clinical staff with general tasks as requested
• Input data into the patients healthcare records as necessary clinically coding where required
• Process incoming and outgoing mail
• Scan patient related documentation and attach scanned documents to patients healthcare records
• Photocopy documentation as required
• Process changes to patient registration, deduction of record and new patient registration including the filing and sending of patient records
• Data entry of new and temporary registrations and relevant patient information as required
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Support reception / administrative staff, providing cover during staff absences
  
  We are a small, friendly, GP surgery seeking a dedicated Receptionist/Administrator to join our team. The ideal candidate will provide essential administrational support, ensuring the smooth operation of the day to day running of The Surgery., Experience
Essential
• Experience of working as a Receptionist / Administrator
• Experience in customer care
Desirable
• Experience of working in primary care
Qualifications Essential
• Educated to GCSE level or equivalent
Desirable
• AMSPAR Receptionist Qualification
Knowledge and skills Essential
• Excellent communication skills (written and oral)
• Strong IT skills / Competent in the use of Office and Outlook
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Flexible and cooperative
• Ability to work under pressure
Desirable
• Experience of Emis Web
Person Specification Experience Essential
• Experience of working as a Receptionist / Administrator
• Experience in customer care
Desirable
• Experience of working in primary care
Qualifications Essential
• Educated to GCSE level or equivalent
Desirable
• AMSPAR Receptionist Qualification
Knowledge and skills Essential
• Excellent communication skills (written and oral)
• Strong IT skills / Competent in the use of Office and Outlook
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Flexible and cooperative
• Ability to work under pressure
Desirable
• Experience of Emis Web
  
  We are a small rural, dispensing GP Surgery, looking for an experienced receptionist/administrator to join our team on a part-time basis. In the 2025 GP Patient Survey, our practice achieved the highest scores in Kent and amongst the best in the country.