Receptionist / Administrative Assistant

We're on the lookout for a Receptionist/Administrative Assistant to provide seamless and efficient support at our front desk and within our administrative team. The ideal candidate will be adaptable and work well with others, helping to ensure that our systems run smoothly to support both our services and the users we serve. Main duties of the job To handle a variety of inquiries from the public and other agencies in a courteous and helpful manner, whether at the reception desk or over the phone, and during face-to-face interactions with the public and service users. Seek assistance and guidance from administrators as well as the Admin Lead when needed. To answer all incoming calls to the service and respond to them appropriately with politeness and efficiency. To schedule appointments and reach out to service users regarding their appointments or any cancellations. To handle a variety of inquiries from the public and other agencies in a courteous and helpful manner, whether at the reception desk or over the phone, and during face-to-face interactions with the public and service users. Seek assistance and guidance from administrators as well as the Admin Lead when needed. To answer all incoming calls to the service and respond to them appropriately with politeness and efficiency. To schedule appointments and reach out to service users regarding their appointments or any cancellations., Kindly take a moment to review the job description and person specification included with the vacancy profile in the advertisement. Job description, Kindly take a moment to review the job description and person specification included with the vacancy profile in the advertisement.

Education/Qualification/Training Essential

• Educated to GCSE standard or equivalent level of experience
• Good standard of written and spoken English
Desirable
• GCSE or equivalent qualifications
Experience Essential
• Expereince of working in a receptionist role capacity within a team setting for up to 2 years or more
• Demonstrate experience of receptionist processes
Desirable
• Experience in health/mental Health, education or social services environment
• Experience of good literacy, numeracy and IT skills
Knowledge and skills Essential
• Knowledge of Microsoft Office 360 and its applications
• Knowledge of patient administration systems
• Data entry system
• Good communication and interpersonal skills including ability to communicate effectively verbally and in writing
• IT/Administration
Desirable
• An understanding of office procedures
• Understanding of hospital and/or social services environments, Professional accountability
• Polite and friendly
• Ability to deal with verbally aggressive service users with empathy
• Ability to multitask in an environment where there are frequent interruptions
Person Specification Education/Qualification/Training Essential
• Educated to GCSE standard or equivalent level of experience
• Good standard of written and spoken English
Desirable
• GCSE or equivalent qualifications
Experience Essential
• Expereince of working in a receptionist role capacity within a team setting for up to 2 years or more
• Demonstrate experience of receptionist processes
Desirable
• Experience in health/mental Health, education or social services environment
• Experience of good literacy, numeracy and IT skills
Knowledge and skills Essential
• Knowledge of Microsoft Office 360 and its applications
• Knowledge of patient administration systems
• Data entry system
• Good communication and interpersonal skills including ability to communicate effectively verbally and in writing
• IT/Administration
Desirable
• An understanding of office procedures
• Understanding of hospital and/or social services environments, Professional accountability
• Polite and friendly
• Ability to deal with verbally aggressive service users with empathy
• Ability to multitask in an environment where there are frequent interruptions
  
  Our mission is to positively impact people's lives by enhancing the quality of life for everyone we serve. Our core values are: We Care, We Respect, and We are Inclusive. We seek individuals who embody these values while supporting service users and carers, as well as in their interactions with colleagues within the Trust and our partner organisations.