Receptionist / Admin Support - Therapy Services

What you will be doing

• Welcoming patients and visitors, checking them in.
• Booking, changing and cancelling physiotherapy and occupational therapy appointments by phone, face to face and letter.
• Filling gaps in clinics so patients are seen sooner, and letting therapists know about late or unexpected arrivals.
• Allocating new referrals and keeping patient records accurate and confidential.
• Arranging patient transport and porters, and liaising with the ambulance service.
• Answering calls and emails, taking clear messages, and handling post, scanning and filing.
• Checking each day's clinic lists, and opening or closing the department depending on your shift.
  
  Experience of reception work, booking appointments or customer service.
• Confidence using a computer, phone and email, with accurate data entry.
• A calm, friendly and professional manner, including when the office is busy.
• Functional Skills Level 1 in English and maths, GCSE English and maths (A-D / 3-9), or equivalent.
Experience of the NHS or the Lorenzo system is a bonus, not a requirement. In your application, please show how you meet each point in the person specification.

Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are