Receptionist / Admin Support

An opportunity has arisen to join the Therapy Services team at George Eliot Hospital as a Receptionist / Administrative Support within a high-performing outpatient service. Our Therapy Services department delivers care to thousands of patients each year across multiple pathways. The administrative team plays a critical role in ensuring patients access the right care quickly, and that the service runs efficiently. We are looking for someone who can operate in a fast-paced environment, take ownership of their work, and contribute to a team that takes pride in delivering a high standard of care.,

• To arrange appointments for patients attending for Therapy Services (Physiotherapy and Occupational Therapy)
• To deal with non-clinical Therapy queries through face-to-face and telephone.
• To provide administrative support, You will be a key point of contact for patients and staff, responsible for ensuring the smooth running of the reception and administrative function. This includes:
• Managing patient bookings and enquiries with accuracy and efficiency
• Handling high volumes of calls and face-to-face interactions professionally
• Supporting the coordination of clinics to maximise patient flow
• Maintaining accurate patient records using Trust systems (including Lorenzo)
• Identifying and resolving issues proactively to prevent delays in car
  
  We are looking for someone who is reliable, organised, and able to perform under pressure., Strong communication skills, including handling challenging conversations calmly and professionally.
• Attention to detail and a high level of accuracy in administrative tasks
• Confidence using IT systems (training will be provided for Trust-specific systems).
• A team-focused mindset with a willingness to support others
• Experience in a healthcare or administrative environment is beneficial but not essential.
  
  Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are