Receptionist

Based at the John Radcliffe Hospital, the successful candidate will work within the main Children's Outpatients Reception, providing a professional and welcoming service to patients, families and visitors attending appointments across all Paediatric specialties. The role is central to the patient journey and involves managing appointments, responding to enquiries, supporting patient pathways and ensuring the smooth operation of a busy reception environment., Act as the first point of contact for patients, families and visitors attending Children's Outpatients. Manage appointment bookings, patient registrations, arrivals and clinic attendance processes. Respond to telephone, email and face-to-face enquiries professionally and efficiently. Support outpatient clinics by maintaining accurate patient records and administration processes. Work closely with clinical and administrative teams to ensure a high-quality patient experience. Provide support and cross-cover to maintain continuity of service within a busy reception environment.

This role would suit an organised, friendly and proactive individual with excellent communication and customer service skills who enjoys working in a fast-paced team environment.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.