Receptionist

We're on the lookout for a friendly Night Receptionist to join our team at the Spring River in Ebbsfleet! Make a difference to the moments that matter to us and our guests. As our Night Receptionist, you'll be the welcoming face of our hotel overnight, making sure our guests feel looked after from the moment they arrive through to the morning. Working across our pub and hotel, you'll combine great customer service with the confidence to work independently. Whether you're welcoming a late arrival, answering a guest question, dealing with a request or helping keep everything safe and secure overnight, you'll be there to make sure our guests have a great stay. You don't need to be an experienced night porter or hotel receptionist. If you're friendly, reliable, comfortable working independently and have good customer service skills, we'd love to hear from you. As Night Receptionist and part of our wider pub and hotel team, you'll:

• Work overnight shifts, typically between 11pm and 7am
• Welcome guests arriving at the hotel and help with late check-ins
• Be on hand to help with guest questions and requests, both face to face and over the phone
• Deliver friendly, professional customer service throughout the night
• Help resolve any guest issues that arise, using your judgement and knowing when to seek additional support
• Keep an eye on the safety and security of our guests, pub and hotel overnight
• Complete simple reception and administrative tasks to keep everything running smoothly
• Help prepare the hotel and reception for the morning team
• Work confidently and independently while being part of a supportive wider pub and hotel team
  
  You don't need hotel experience to join us. What matters most is that you:
• Enjoy helping people and can provide great customer service
• Are friendly, approachable and confident speaking with guests
• Can stay calm and professional when dealing with unexpected situations
• Are comfortable working independently during the night
• Are reliable, organised and able to take responsibility
• Have basic confidence using computers and learning new systems
Experience in hospitality, hotels, reception, customer service or night work would be useful, but it isn't essential.

Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.

Up to £13 per hour 22hrs per week Reliable hours contract Privilege card discount Marston's Rewards Flexible/part-time hours Reliable hours contract Privilege card discount Marston's Rewards Flexible/part-time hours, You'll be joining an award-winning local pub company that puts people first, lives by people-led values and offers real opportunities to advance your career, with genuine benefits that include:
• 30% off at all our pubs, restaurants and hotels
• A reliable hours contract, giving you the security you deserve
• Flexible and part-time hours to work around your family or higher education
• Marston's Cheers Reward & Recognition Platform, including points to spend and high street retailer discounts
• Long Service Awards
• Gym discounts
• 24-hour GP helpline
• Mortgage advice and support
• A fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity support for financial, mental and emotional wellbeing, The benefits
Wellbeing As a responsible employer, we offer professional wellbeing support to our pub and pub support centre teams including support from the Licenced Trade Charity. Accommodation The majority of our pub General Manager roles include optional on-site accommodation. Award winning Named as one of the UK's Top 100 employers and #1 in the pub sector for 2025, in the Financial Times UK's Best Employers list. Bonus Our pub management, operations and sales roles offer performance related bonus schemes. For our support centre teams, we offer a discretionary company bonus scheme. Competitive salaries Opportunity to earn a great wage whilst having fun at work. Long service We reward loyalty with awards for key anniversary milestones. Food and drink Our privilege card gives our people 30% discount off food and drink in our pubs. As well as access to our £4.50 refuel at work meal deal whilst on shift. Pension scheme All our salaried roles offer membership to a company contributory pension scheme. Hourly paid roles offer auto enrolment schemes. Private healthcare Some of our roles offer access to a private healthcare scheme. High street discount An exciting range of high street, online discounts and cash back offers are available for all. Employee discount All of our employees receive a 30% discount on Marston's food and hotel stays. Training and development We're passionate about growing our own talent through an extensive apprenticeship offer, dedicated L&D teams, and award winning e-learning platforms. Search Main Menu