Receptionist

Be the face of our workplace and create exceptional first impressions.We're looking for a warm, energetic, and customer-focused Corporate Receptionist who loves going above and beyond. As the first point of contact for visitors, clients, and colleagues, you'll deliver a professional and memorable welcome while creating a positive experience from the moment someone walks through our doors. Contract : Fixed part time (9months -12 months) Working days & Hours: Thursday 10am-7pm and Friday 7am-7pm Main Duties -Experience: -Operate under a "How Can I Help" mindset -Deliver an experience that is professional, friendly and attentive always -To anticipate the needs of visitors and colleagues -To proactively look out for building issues, ensuing a swift resolution -Proactively manage queues, striving to make the arrival or departure process as efficient as possible -Be the face of the facilities team by providing tangible service that is visible and easily accessible -Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service -Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies Process: -Support onsite facilities inspections, floor walks and service audits -Proactively log work orders -Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self-service channels -Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements -Administrative tasks and ad hoc reporting -Manage stocks of visitor passes and other specialist stationery -Maintain a register of passes issued to and returned by visitors, ensuring that a full audit trail is maintained -Be aware and up to date with "what's on" in the building (workplace experience events, and planned maintenance) -Ordering peripheral items such as IT kit, uniform, stationary -Ensure all colleague queries to the shared mailbox are responded to and actioned on the same day -Maintain the shared mailbox, ensuring that resolved emails are deleted or filed on the same day -Provide a daily forecast to the FM and leadership team as to how many visitors are expected -Register all visitors before the next working day -Act in accordance with health and safety, and manual handling procedures Service: -Provide first line response to Audio Visual queries from colleagues arising from IT/AV equipment installed in meeting rooms -Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required -To support the setup of communal, event, collaboration, and meeting room spaces -To support keeping collaboration spaces tidy and return furniture as per locally specified arrangements -Learn, know and be able to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc -Utilise a "hands on" approach whilst ensuring the service delivery is at the required standard -Establish rapport with frequent visitors; keep the team and relevant departments well-informed about visitor preferences -Creating, updating, and displaying signage as required -Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5

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-To escalate any feedback relating to the service provided by the service team -Recognize by sight the identities and roles of all senior management (as advised by the Client from time to time), as well as build a good working relationship with the personal assistants of such senior managers -Support the mailroom and associated processes, such as managing mail in/out, notifying colleagues of items for collection. Dependant on location. Security: -Ensure all temporary passes are only provided to Client employees following confirmation of identity in line with prescribed client policies -Instruct all Employees and visitors to clearly display their identity card and visitor pass whilst on Client's Premises -Support the Security team in responding to First Aid or Security incidents, and act as Fire Marshal when required. -Maintain vigilance for any safety or security irregularities, taking appropriate action or escalating issues promptly. -Report systems malfunction immediately to ensure swift resolution. -Welcome and manage contractors on site, ensuring compliance with building protocols and security procedures. Partnership: -Provide support to the wider service team as and when required -To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie -Provide ad hoc cover and support to other work areas and teams

1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality -Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence -Immaculate grooming, personal presentation and sense of style -Comfortable with wearable and mobile tech (radios, headsets, tablets) -Must be able to identify and resolve issues, and to meet and exceed the expectations of our client -Must be highly proficient in Outlook, Word, Teams, and Chrome -Competent using visitor and space management tools, such as Condeco, ProxyClick, etc -Essential to be able to process large volume of queries across multiple platforms -Core skills required: Accountability and responsibility, personal organisation, prioritisation, initiative, engaging with the customer, communication, adaptability, attention to detail