Receptionist

You'll make sure every guest feels at home from the moment they arrive. You'll be:

• greeting guests warmly on arrival and departure
• checking guests in and out, and helping them use the Mollie's app and digital keys
• managing reservations and room allocations, including walk-ins and last-minute changes
• answering calls and emails, responding to queries and taking bookings
• keeping accurate guest records and processing payments
• sharing information about Mollie's, our facilities and the local area
• working with housekeeping and maintenance so rooms are ready and issues are fixed quickly
• handling complaints calmly and professionally, escalating when needed
• serving coffee and drinks at our bar (Challenge 25 applies)
  
  Warm, welcoming and great with people
• Excellent communication skills, both spoken and written
• Calm under pressure, and able to juggle several things at once in a busy environment
• Good at solving problems and resolving conflict
• Organised, with great attention to detail
• Confident using technology
• Flexible to work shifts, including evenings, weekends and bank holidays
• You must be 18 or over for this role due to late shifts and serving alcohol unsupervised.
  
  Innovatively designed by Soho House, Mollie's is a growing family of twenty-first-century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.
Following the success of its first sites in Oxfordshire and Bristol, Mollie's Manchester opened its doors in late 2025. A further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry.

£11.35-£12.91 per hour + tronc | Part-time, 16 hours a week| Free on-site parking Love making people feel welcome? Be the first face our guests meet at Mollie's Oxfordshire, our award-winning motel-diner, and build a career with a fast-growing brand as we open more sites., SHIFTS A mix of early and late shifts, 7am-3pm and 2pm-11pm, including weekends. 16 hours a week. WHY MOLLIE'S
• Mollie's Career Pathway programme, including paid qualifications
• Complimentary meal every shift
• Enhanced company maternity, paternity and adoption leave
• Company sick pay
• Free on-site parking
• Discounted food and accommodation
• Unlimited free tea, coffee and soft drinks every shift
• 24-hour access to our wellness programme
• Hospitality Rewards discounts platform
• Discounts on GHD and Cowshed products
• Celebration Day: an additional day of leave after three years of service
• Length of service rewards
• Monthly awards scheme
• Up to £500 refer-a-friend scheme
• Birthday reward