Receptionist

The Receptionist is responsible for providing a professional, efficient, and courteous service to patients, visitors, and healthcare professionals. As the first point of contact for the practice, the post holder will play a key role in ensuring patients receive a positive experience and are directed to the most appropriate service. The successful candidate will undertake a range of reception and administrative duties, including managing a high volume of incoming telephone calls, booking and amending appointments, responding to patient enquiries, processing prescriptions and correspondence, and maintaining accurate patient records. Telephone and call-handling duties form a significant part of the role due to the volume of patient contact managed by the practice. The post holder will be required to: Provide a welcoming and professional reception service to patients and visitors. Manage incoming and outgoing telephone calls, handling enquiries efficiently and courteously. Book, amend