Receptionist

We are seeking a friendly, professional, and organised Receptionist to join our busy GP practice. As the first point of contact for patients, visitors, and healthcare professionals, you will play a key role in delivering an excellent patient experience. The role involves a combination of reception, administrative, and telephone duties, with call handling forming a significant part of the position due to the high volume of patient enquiries received by the practice. This is a full-time position, working over four days per week, offering an excellent opportunity to become part of a supportive and dedicated team. The successful candidate will have excellent communication skills, enjoy working in a fast-paced environment, and be committed to providing high standards of customer service and patient care., The Receptionist will act as the first point of contact for patients, visitors, and healthcare professionals, providing a friendly, professional, and efficient service at all times. The post holder will be responsible for managing a high volume of telephone calls, booking and amending appointments, responding to patient enquiries, processing administrative tasks, and maintaining accurate patient records. Reception duties will include welcoming patients, signposting them to the appropriate service, and ensuring confidentiality is maintained at all times. The successful candidate will support the smooth day-to-day operation of the practice, working closely with clinical and administrative colleagues to deliver high standards of patient care. Due to the nature of the practice, telephone and call-handling duties form a significant part of the role.

Trinity Medical Centre is a large, well-established GP practice located in the heart of Wakefield, providing primary care services to approximately 27,000 patients. Our clinical team work across both our main site and our branch surgery, Sandal Castle Medical Centre.

Our wider multidisciplinary team consists of Nurses, Healthcare Assistants, Clinical Advisors, Trainee GPs, and dedicated administrative and support staff who work collaboratively to deliver high-quality patient care. We offer a comprehensive range of healthcare services and operate an innovative access system designed to ensure patients can access the right care, at the right time, as easily as possible.

As an employer, we are committed to creating a supportive and positive working environment where staff wellbeing is a priority. We actively encourage learning, professional development, and career progression, providing opportunities for our employees to grow and develop within the organisation. We value teamwork, innovation, and excellence in patient care, and strive to ensure that every member of our team feels supported and empowered in their role.