Receptionist
PPHE Hotel Group, St Luke's, Islington
Receptionist
Salary not available. View on company website.
PPHE Hotel Group, St Luke's, Islington
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 24 Oct | Get your application in today.
Closing date: Closing date not specified
Job ref: ac8fdfc90ae643558f6f42ad5bd45b76
Location ref: St Luke's, Islington
Full Job Description
- Deliver an exceptional front-of-house experience, standing to acknowledge guests, greeting proactively and remaining approachable at all times.
- Manage visitor access, post, deliveries, meeting room bookings and member enquiries.
- Manage the workspace sales inbox, responding promptly to meeting room and day pass enquiries and logging leads within the CRM.
- Support the Community Manager with meeting room and day pass bookings, member onboarding, access cards, welcome packs and inductions.
- Prepare meeting rooms ahead of bookings, including room set-up, AV requirements, refreshments and coordination of catering and housekeeping services.
- Take ownership of member requests and issues, ensuring timely resolution and consistent follow-through.
- Maintain immaculate presentation standards across reception and communal areas, anticipating member needs and reporting maintenance concerns.
- Support community events and engagement activities while acting as a brand ambassador for One Rivington and art'otel.
- Create positive, memorable experiences through every interaction.
Previous experience in hospitality, reception, customer service, coworking or hotel operations. - Excellent communication and organisational skills.
- Strong attention to detail and a proactive approach.
- A genuine passion for delivering outstanding customer service and building positive relationships.
- The ability to remain calm, professional and solutions-focused in a fast-paced environment. If you enjoy creating memorable experiences, take pride in maintaining exceptional standards, and thrive in a people-focused environment, we'd love to hear from you.
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
Direct job link
https://www.jobs24.co.uk/job/receptionist-127642855