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Receptionist

CVS Vets, Chester

Receptionist

Salary not available. View on company website.

CVS Vets, Chester

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 18 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 8e6e5bcf25e145418ff0c3765942caa2

Location ref: Chester

Full Job Description

  • Manage Communication: Handle incoming calls and schedule appointments efficiently
  • Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
  • Client Reception: Greet and register new clients, ensuring a warm welcome
  • Insurance Management: Process and manage insurance forms adeptly
  • Medication Distribution: Dispense medications as required
  • Financial Transactions: Process payments accurately and efficiently
  • Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
  • System Utilisation: Organise patients using the in-house system efficiently
  • Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
  • Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
  • Client Care: Above all, ensure that every client feels welcomed and valued at our practice

    Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
  • Resilience and the ability to handle emotional situations with kindness and professionalism
  • Strong communication skills paired with genuine empathy
  • Outstanding customer service skills and experience with the public
  • Positive attitude and superior teamwork abilities
  • Proficiency in Microsoft Office and database systems

    Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.
    • Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

    Hours: 8.5 hours per week Shift Pattern: Monday - Friday evenings and a share in the Weekend rota Salary: Will be paid at the NMW Discover Our Practice: Get a glimpse of what makes us special, We understand that benefits matter. Here are just a few of the perks you'll enjoy:
  • Salary aligned with the National Minimum Wage
  • Five weeks' annual leave (pro rata) per annum, plus bank holidays
  • Staff discount scheme on Veterinary bills and care
  • Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
  • Employee Assistance Programme for confidential wellbeing support
  • And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Direct job link

https://www.jobs24.co.uk/job/receptionist-127613453
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