Receptionist

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

We are a busy, friendly, patient centred practice providing services for 13,300+ patients. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.

The ideal candidate will be a highly motivated team player who has customer service/patient experience offering excellent communication skills and a passion to provide high-quality patient services. Training will be provided for the right candidate.

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.

The post is 25 or 30 hours to be worked over three or four days. The salary is negotiable depending upon experience.