Receptionist

We're a family owned and run care provider, and we're passionate about people - it's not just a motto, it's how we operate. We're looking for a Receptionist to be the welcoming face and voice of our home - the first point of contact for residents, families, visitors and team members alike. It's a role that sets the tone for someone's whole experience of us, and we're looking for someone who takes real pride in that.,

• Giving residents, families and visitors a warm, professional welcome from the moment they arrive
• Managing incoming calls and directing them to the right person
• Answering questions and giving accurate information about the home and what we offer
• Scheduling and coordinating appointments, tours and meetings
• Keeping the reception area clean, organised and genuinely welcoming
• Handling administrative tasks such as mail sorting and data entry
• Liaising with colleagues across the home so day-to-day operations run smoothly
  
  Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
• Outstanding interpersonal and communication skills
• A polished and professional demeanour
• Strong organisational skills with the ability to multitask effectively
• Proficiency in Microsoft Office and other relevant software
• A proactive and problem-solving approach
• Empathy and understanding when engaging with elderly residents and their families
  
  Nestled in the heart of Borehamwood, Meadowhill Care Home combines modern design with a warm and welcoming atmosphere. Boasting 75 private rooms and luxurious communal spaces, Meadowhill is tailored to meet the unique needs of residents in a safe and peaceful environment., Why Westgate is different
• Family owned and operated - decisions here are made by people who know the homes, not a distant corporate structure
• A genuine track record of promoting from within - many of our staff, including Home Managers, started in roles just like this one and grew with us; if you want a career, not just a job, we'll invest in getting you there
• Excellent regulatory standards - our homes are currently rated Good or Outstanding, so you're joining a team that gets the fundamentals right
• We invest in keeping good people - many of our staff have been with us for years, not just recruited and left to it
  
  These aren't words on a wall - they're what we expect from each other and what our residents and families experience every day.
Pay and hours
• £12.71 - £13.30 per hour
• 37.5 hours per week, 9am-5pm, Monday to Friday
Why people stay at Westgate
• Under-21s paid the same rate as staff 25+ - we don't do age-banded pay
• Get paid before payday with Wagestream, plus Blue Light Card, cashback and discount schemes