receptionist

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate. The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team. Reception is the first point of contact within our busy and extremely sensitive service andtherefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication andinterpersonal skills at all levels are essential qualities of the successful applicant. We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work., The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change. This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team. To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate. Previous NHS experience is not required, but customer-facing experience is desired.,

• GCSE (or equivalent) or above in English Language and Maths
• Call centre experience
• Customer Care or acquired experience, Knowledge of Microsoft packages
• Computer Literacy courses, Reception experience within a customer service setting
• Call centre experience
• Experience within an NHS administrative environment, Reception experience within the NHS
• Experience of working in a fast paced NHS administration environment
• Experience of working with clients of differing healthcare needs
• Experience of working to tight deadlines, Accurate data entry, typing and checking skills
• Ability to communicate effectively with people at all levels
• Knowledge of healthcare administrative systems and processes
  
  Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our Trust "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.