Receptionist

We are looking to appoint a Receptionist/Administrator to join our busy GP practice, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. The vacancy is 33.75 hours 9:00am- 16:15pm or 11:15am - 18:30pm on a rota basis. Max 2 x 11:15am- 18:30 shifts a week. Friday 18:30 finishes are rotated between staff. You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings., Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork
• Computer data entrydata allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including worddata processing, filing, photocopying, and scanning
• Ordering and monitoring of stationery and other supplies
• Cover sickness and annual leave and work reasonable overtime when required
• Perform any other relevant and reasonable duties that may be requested by your team, practice manager or partners.
• Undertake statutory and mandatory training as required.
• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.
• Deal with home visit requests, carefully noting all details
• Arrange transport to hospital appointments for housebound patients
• Ensure that all records are accurately compiled in advance for each consulting session.
• Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
• Ensure correspondence, reports, results, etc are filed in correct record.
• Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
  
  You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams.
  
  SSP Health is a growing organisation including 40+ General Practices. We are leading specialists in GP lead surgeries and primary care. Our mission is to continue to evolve GP surgeries to meet the current and future needs of the communities in which we operate, to deliver outstanding clinical services, responsive to patient needs, encompassing a health and social care approach to enhance the quality of patients' lives.