Receptionist

Job Title: ReceptionistHourly Rate of Pay: £14.91Contract Type: PermanentType of Employment: Part TimeTotal Weekly Contractual Hours: 20Shift Description: One week from 7:00 AM & other week can be from 2:00 PMLocation: HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZ

The Receptionist is responsible for delivering a professional front-of-house service, ensuring all visitors, staff, and contractors receive a positive and efficient experience. The role supports daily building operations through effective communication, coordination, and administrative duties.

Key Responsibilities

-Front-of-house operations - Manage the reception desk, greet visitors, and provide a professional first point of contact.

-Visitor management - Register visitors, issue passes, maintain accurate logs, and follow security protocols.

-Call handling - Answer and direct incoming calls promptly and professionally.

-Email and enquiry management - Monitor the reception inbox, respond to queries, and escalate where required.

-Meeting room coordination - Manage bookings, prepare rooms, and support basic setup requirements.

-Contractor sign-in - Ensure contractors follow site procedures, permits, and access rules.

-Post and deliveries - Receive, sort, and distribute mail and parcels.

-Administrative support - Assist with filing, data entry, documentation, and general office tasks.

-Customer service - Provide clear information, support staff queries, and maintain a welcoming environment.

-Building support - Report faults, liaise with engineering/security teams, and support daily operational needs.

Strong communication and interpersonal skills.

-Professional and confident front-of-house presence.

-Ability to multitask and manage a busy reception environment.

-Good organisational skills and attention to detail.

-Competent with Microsoft Office and visitor management systems.

-Customer-focused approach with a positive attitude.

Experience & Qualifications

-Previous reception or front-of-house experience (essential).

-Experience in a corporate or facilities environment (desirable).

-Basic administrative experience.

-Security awareness and understanding of visitor protocols (advantageous).

Working Relationships

-Works closely with security, engineering, cleaning teams, and office management.