Receptionist

Due to the opening of our brand new Diagnostic unit, we have some exciting opportunities; As well as the new Diagnostic Unit, you will become part of our central reception team to provide support to the Main Hospital Reception, Urgent Treatment Centre Reception and Outpatients Reception on a rotational basi; You will act as an ambassador for the service and will be the first point of contact for all visitors and telephone callers, You will provide a comprehensive reception and administration services to include telephone duties, message taking, the use of a number of IT systems, data input and scanning; To always ensure effective communication and courtesy, supporting the multi professional team members and generally assisting in the co ordination of the smooth running of the reception area; The hours will be worked over a shift pattern between 0745-2045 up to 7 days per week; This is a Band 2 entry level position with progression to Band 3 on completion of a robust training programme, Please see the Job Description and Appendices for further information;Appendix A Community Diagnostic UnitAppendix B Main/UTC ReceptionAppendix C Outpatients ReceptionAppendix D Ward Reception Job description, Please see the Job Description and Appendices for further information;Appendix A Community Diagnostic UnitAppendix B Main/UTC ReceptionAppendix C Outpatients ReceptionAppendix D Ward Reception

• Educated to GCSE level 4 or equivalent
• Customers Service/Business & Admin Level 2 or equivalent experience
• Excellent IT skills
Desirable
• Knowledge of clinical IT systems
Experience Essential
• Previous administration experience
• Previous experience of working face to face with the public
• Excellent interpersonal skills and ability to communicate on all levels
• Abilitiy to prioritise workload and reprioritise when necessary
• Ability to work alone or as part of a team
• Ability to keep calm under pressure
Desirable
• Previous NHS experience
• Experience of working in a confidential environment, Team player
• Flexibility to meet the needs of the service in both hours and tasks
• Acts in a way that supports equality and diversity
Desirable
• Car driver with valid driving license
Person Specification Qualifications Essential
• Educated to GCSE level 4 or equivalent
• Customers Service/Business & Admin Level 2 or equivalent experience
• Excellent IT skills
Desirable
• Knowledge of clinical IT systems
Experience Essential
• Previous administration experience
• Previous experience of working face to face with the public
• Excellent interpersonal skills and ability to communicate on all levels
• Abilitiy to prioritise workload and reprioritise when necessary
• Ability to work alone or as part of a team
• Ability to keep calm under pressure
Desirable
• Previous NHS experience
• Experience of working in a confidential environment, Team player
• Flexibility to meet the needs of the service in both hours and tasks
• Acts in a way that supports equality and diversity
Desirable
• Car driver with valid driving license
  
  Working Pattern Three Positions available , Each post is 25 hours per week.
About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.