Receptionist

We are looking for a friendly, professional Receptionist to join our team and provide a welcoming first point of contact for patients, service users and visitors.

We are looking for a flexible team member to work approximately 10-15 hours per week, including Thursday and Friday afternoons. The successful candidate will be able to work a combination of morning or afternoon shifts, with flexibility to support the changing needs of the business.

This is a predominantly patient-facing role, involving meeting and greeting patients, answering telephone calls, responding to enquiries, and signposting individuals to the most appropriate service or team member.

The role may also include a small amount of administrative work shared across the reception team, such as handling emails, forwarding paperwork and supporting general day-to-day practice administration.

This position has been created to strengthen our existing reception team and provide additional support during busy periods, helping us maintain a high standard of patient care and customer service.

Joining our team offers the opportunity to work in a supportive and collaborative environment where every team member plays an important role in delivering excellent patient experiences. We are looking for someone who enjoys helping others, works well as part of a team and takes pride in providing outstanding customer service while making a positive difference to our local community.

Main duties of the job

This is a predominantly patient-facing role, involving meeting and greeting patients, answering telephone calls, responding to enquiries, and signposting individuals to the most appropriate service or team member.

The role may also include a small amount of administrative work shared across the reception team, such as handling emails, forwarding paperwork and supporting general day-to-day practice administration.

We actively encourage professional development and are committed to helping our staff reach their full potential. This role provides excellent opportunities to gain a wider understanding of general practice and develop skills across a broad range of administrative and patient services functions., The practice is staffed by a dedicated multi-disciplinary team, comprising both clinical and administrative professionals who work collaboratively to deliver high quality, patient centred care. The surgery operates Monday to Friday, from 8.00am to 6.30pm, ensuring accessible healthcare provision throughout the working week.

Conveniently situated close to local shops and strong public transport links, including the London Underground and multiple bus routes, Wood Lane Medical Centre is easily accessible for patients, staff and visitors.

The organisation is committed to fostering a supportive, friendly and efficient working culture, underpinned by high standards of professionalism, patient service and teamwork. Staff members are encouraged to contribute to continuous improvement and to uphold the practices longstanding reputation for excellent primary care.

Wood Lane Medical Centre is a well-established and busy general practice located in Ruislip. The surgery provides primary care services to a population of over 11,300 registered patients, offering a broad range of general medical services within a welcoming and supportive environment.