Receptionist

Bridgewater Surgeries are looking to recruit a reliable, professional and patient-focused GP Receptionist to join our busy and friendly team. This role is for 30 hours per week, worked over 5 days, with a mixture of morning and afternoon shifts. Shifts are 6 hours long, with:

• AM shifts starting at 7:00am
• PM shifts starting at 1:00pm
The role will involve working across all 4 practice sites This is a busy and fast-paced position with a significant amount of telephone work. The successful candidate will need to be confident managing a high volume of calls while also dealing with patient enquiries at reception and completing administrative duties.,
• Answering a high volume of patient telephone calls
• Booking and managing appointments
• Greeting and assisting patients at reception
• Processing patient enquiries and administrative tasks
• Working closely with clinical and administrative teams
• Maintaining confidentiality and professionalism at all times, Job summary:
Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Ensure that enquiries from patients are efficiently handled Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, Reception + Process appointment requests from patients by telephone and in person. + Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone + Handling repeat prescriptions + Deal with visits requests ensuring they are entered on computer with the patient records Administration + To have a thorough knowledge of all practice procedures. + To work in accordance of written protocols + Pulling/filing notes as necessary + Photocopying as requested + Dealing with post Other Tasks + Clear and stock rooms after surgeries + Ensure building security and have thorough knowledge of doors/windows/alarm. + Any other tasks allocated by managers


• Have excellent communication and customer service skills
• Be calm, organised and able to multitask
• Work well within a team environment
• Be confident using IT systems
• Understand the importance of confidentiality and professionalism
• Previous GP or NHS experience is desirable but not essential, + Excellent interpersonal skills
+ Team player, + Previous experience working in a GP Practice + Knowledge of SystmOne clinical system, + Previous experience working in a GP Practice + Knowledge of SystmOne clinical systemDisclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bridgewater Surgeries is a large, busy GP practice with 4 sites located across Watford. We are a friendly teaching practice providing care to over 36,500 patients, supported by a team of enthusiastic, multidisciplinary and support staff.