Receptionist

To provide a greeting, welcoming and directing customers and appropriately. Answering and forwarding calls and providing administrative support. Working 5 days over 7 and 37.5hrs per week, including weekends and Bank Holidays. Key Responsibilities / Duties:

• Front of house checking in / out of our guests, creating great holiday memories for families
• Liaising with park teams, to provide the best holiday experience for our guests
• Dealing with enquiries from internal and external customers
• Reception duties, resolving guest queries and answering the telephone and online enquiries
• Ensuring all paperwork is managed and organised well
• Actively promoting future stays for current holidaymakers, ensuring you are aware of offers that are available to them
• Cash handling
• Processing payments
• To undergo specific training as indicated by the Manager as and when required
• Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
• Comply with company policies, rules and procedures at all times, Any other duties as required by your line manager commensurate with your role
  
  An excellent telephone manner
- Good time management - multitasking - Great customer service and organisational skills - Computer literate - A friendly and approachable personality - Dependability Education / Experience: - The right to work in the UK - Previous experience in a similar environment would be a distinct advantage.