receptionist

Hours: Part time30 hours weekly, but must be available to cover for colleagues during holidays and sickness., You will be part of our front of house team who are the first contact for our patients as well as undertaking daily admin tasks and responsibilities. This is a varied, rewarding and challenging role, which will suit people who are highly motivated and can cope with a demanding environment and lots of patient contact both face to face and on the telephone, Role description: The receptionist will deal with patient queries providing an excellent level of customer care whilst providing a strong administrative presence within the team. This role is diverse, covering many aspects of the business. The successful candidate must have; Excellent computer skills, including Microsoft Word and the use of email. Excellent customer service Duties Assist in the opening/closing of the surgery. Stock consultation rooms with administrative supplies. General reception duties booking/cancelling appointments, handing out repeat prescriptions/completed patient forms. Assisting patients/visitors with their queries in person and via the telephone. Directing patients to the correct consultation room. Dealing with patients prescriptions. Ensuring patient messages and waiting areas throughout the practice are up to date and current. Process incoming mail and distributing it accordingly. Providing general administrative support (Fax/Photocopying/lamination) to all members of staff. Preparing patient blood forms for the following days clinics. Recalling patients for follow up appointments. Retrieval and filing of paper medical notes. Registering of new patients on the patient database. Updating patient demographic/NHS number on the patient database Collecting and processing electronic test results. Deduction of patients from the patient database. Ordering of medical/administrative stationary. Scanning of patients letters and distributing them accordingly. Role description: The receptionist will deal with patient queries providing an excellent level of customer care whilst providing a strong administrative presence within the team. This role is diverse, covering many aspects of the business. The successful candidate must have; Excellent computer skills, including Microsoft Word and the use of email. Excellent customer service Duties Assist in the opening/closing of the surgery. Stock consultation rooms with administrative supplies. General reception duties booking/cancelling appointments, handing out repeat prescriptions/completed patient forms. Assisting patients/visitors with their queries in person and via the telephone. Directing patients to the correct consultation room. Dealing with patients prescriptions. Ensuring patient messages and waiting areas throughout the practice are up to date and current. Process incoming mail and distributing it accordingly. Providing general administrative support (Fax/Photocopying/lamination) to all members of staff. Preparing patient blood forms for the following days clinics. Recalling patients for follow up appointments. Retrieval and filing of paper medical notes. Registering of new patients on the patient database. Updating patient demographic/NHS number on the patient database Collecting and processing electronic test results. Deduction of patients from the patient database. Ordering of medical/administrative stationary. Scanning of patients letters and distributing them accordingly.

Whitchurch Medical Centre are looking to recruit a part time receptionists to work within our friendly and organised practice. We are a busy practice with11,000 patients. Computer literacy skills are essential, preferably with previous experience in primary care. The successful candidates must be well organized, with excellent communication skills to deal with people in a polite and sensitive manner and have the ability to work as part of a team. You will be part of our front of house team who are the first contact for our patients as well as undertaking daily admin tasks and responsibilities. This is a varied, rewarding and challenging role, which will suit people who are highly motivated and can cope with a demanding environment and lots of patient contact both face to face and on the telephone,

• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours, Experience of administrative duties
• Experience of working in a health care setting
• Competent in the use of Office and Outlook
• Competent in the use of EMIS, Educated to GCSE level or equivalent, GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care
  
  The Practice is situated in Whitchurch and it benefits from a range of shops and restaurants locally. Whitchurch Medical Centres team comprises of 5 GP Partners, and 5 GP assistants, 3 Practice Nurses, 2 Healthcare Assistants and is supported by a highly effective and friendly admin and reception team. We are proud to be a research ready, teaching practice for medical and nursing students as well as a training practice.