Receptionist

We are seeking an experienced and engaging Receptionist to join our high-performing team of five at a busy ground floor reception in the heart of the city. This is more than a traditional reception role. We are looking for someone who can help shape and elevate the visitor experience, ensuring every guest, colleague, VIP, and event delegate receives a professional, personalised, and memorable welcome. As a Receptionist, you will take ownership of the ground floor environment, managing the entire customer journey from arrival through to departure. Every interaction is an opportunity to create a positive impression, building strong relationships and consistently delivering a market-leading service. This is an exciting opportunity to become part of a dynamic team at a location that is new to Portico, where innovation, personality, and exceptional service are at the heart of everything we do. Key Responsibilities

• Deliver a first-class front-of-house experience for all visitors and staff.
• Act as the face of the business, providing a warm, professional, and engaging welcome.
• Manage visitor arrivals, departures, and enquiries efficiently and accurately.
• Support VIP guests and large volumes of event delegates, ensuring a seamless experience.
• Take ownership of the reception and ground floor environment, maintaining the highest standards at all times.
• Build positive relationships with clients, colleagues, and visitors.
• Identify opportunities to enhance the customer journey and exceed expectations.
• Champion company values and contribute to a positive team culture.