Receptionist

We are seeking a friendly, motivated and highly organised Receptionist to join our Renal and Transplant Outpatients team at Oxford University Hospitals. This is an excellent opportunity for someone who thrives in a busy patient-facing environment and is committed to delivering outstanding customer service. As the first point of contact for patients, carers and visitors, you will play a key role in ensuring clinics run smoothly and that every patient receives a safe, welcoming and positive experience. Duties include checking patients in and out of clinic, responding to telephone and face-to-face enquiries, preparing clinic lists and paperwork, and maintaining an organised and professional reception area. You will work closely with nurses, doctors and administrative colleagues to support patient flow, manage appointment queries, arrange patient transport or interpreters when required, and scan correspondence into electronic patient records. You will also handle emails and PowerChart messages, ensuring information is actioned in a timely and accurate manner.,

• Provide a welcoming, professional reception service for patients, carers and visitors.
• Check patients in/out, confirm demographics and prepare daily clinic lists.
• Support safe patient flow by liaising with nursing and medical teams and escalating delays.
• Book, amend and cancel appointments in line with Trust policies and RTT rules.
• Arrange patient transport or interpreters when required.
• Prepare outcome forms, labels and clinic paperwork accurately.
• Use EPR/PowerChart to update records, action tasks and manage messages.
• Upload correspondence using Scanit and maintain accurate electronic records.
• Handle telephone and email enquiries, providing reassurance, clear information and guidance.
• Maintain confidentiality and ensure the reception area meets information governance standards.
• Work independently, using initiative, and support general administrative duties as needed.
  
  We are looking for someone who has excellent communication and customer-service skills, can work independently using initiative, is confident with computer systems, and remains calm and supportive in a fast-paced environment. A commitment to the Trust value of Compassionate Excellence is essential.
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel