Receptionist

Under the supervision of the Reception supervisor the post holder will be responsible for the provision of a quality customer care service to all visitors, employees and service users to Antelope House

Please note this is a part time position for 30 hours per week (we cannot offer full time hours) to include the following shifts -

07:00 - 15:00

09:00 - 17:00

13:00 - 21:00

Occasional night shift when required due to holiday and sickness 20:30 - 07:30

Main duties of the job

The post holder will be required to ensure the integrity of the safety and security provisions are maintained and appropriate procedures are adhered to in a event of a security breach or safety related incident.

Act as the first and main point of contact for all professionals, service users, their family and friends and members of the general public visiting Antelope House. Respond to all telephone enquiries appropriately, whilst behaving in a manner which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence