Receptionist

The Brook is a new purpose-built specialist inpatient unit based at Langdon Hospital in Dawlish, which opened in summer 2025. It supports adults with a Learning Disability and or Autism who are experiencing a co-occurring mental health condition. The service provides high-quality, compassionate care within a modern, purpose-built environment, working closely with patients, families, carers, community teams and partner agencies to support safe and effective care.

The Receptionist/Business Support Administrator plays an essential role in the smooth running of The Brook. As the first point of contact for visitors, professionals, staff and telephone enquiries, the postholder helps create a welcoming, professional and supportive front-of-house environment. The role also provides vital administrative support to the wider team, helping to ensure that day-to-day systems, communication and service processes run efficiently.

Main duties of the job

Welcoming visitors to The Brook in a courteous, calm and professional manner.

Answering and directing telephone calls, taking clear messages and responding appropriately to enquiries.

Supporting the day-to-day running of the reception area and helping to maintain a safe, organised and welcoming environment.

Providing general administrative support to the clinical and management teams, including preparing documents, maintaining records and supporting communication across the service.

Assisting with meetings where required, including room bookings, agenda preparation, note taking and distribution of minutes.

Supporting patient and ward administration processes, including ordering supplies and helping with finance related tasks where appropriate.

Maintaining confidentiality and handling sensitive information in line with Trust policies and procedures.

Working flexibly as part of the wider administration team to support service continuity and cover essential tasks.

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do