Receptionist

Are you a friendly, organised, and compassionate person who enjoys helping others? We're looking for a Receptionist to join our welcoming Primary Care Mental Health Team at South Tyneside Health Collaboration. This is more than a front desk role you'll be a key part of ensuring people feel supported from the moment they access our services. Main duties of the job About the role You'll be the first point of contact for patients, carers, and visitors, providing a warm, professional, and understanding welcome. You'll help manage appointments, respond to enquiries, and support the smooth running of our mental health services. Every day will be different, and your role will have a positive impact on people who may be feeling vulnerable or in need of support., The Receptionist will support our Primary Care Mental Health Team, and when required other Service Facilitators, in the delivery of STHC services and programmes across South Tyneside. The role includes managing front desk duties, ensuring appointments are carefully coordinated, maintaining appointment systems, and welcoming patients in a professional and friendly manner. You will be responsible for registering patients and booking them in with the most appropriate clinicians, ensuring a smooth and efficient patient journey.

• Has a caring, empathetic, and approachable nature
• Communicates clearly and confidently
• Is organised and able to manage a busy workload
• Can remain calm and supportive in sensitive situations
• Works well both independently and as part of a team
Experience in a receptionist or customer-facing role is helpful, but not essential well provide full training.,
• Have a strong personal commitment to delivering a patient-focused service
• Possess good organisational and problem-solving skills
• Demonstrate excellent communication skills
• Have a caring, empathetic, and approachable nature
It is important that you can work effectively as part of a team, while also being able to use your own initiative to support the smooth running of reception services and contribute to overall service objectives. Job description,
• Have a strong personal commitment to delivering a patient-focused service
• Possess good organisational and problem-solving skills
• Demonstrate excellent communication skills
• Have a caring, empathetic, and approachable nature
It is important that you can work effectively as part of a team, while also being able to use your own initiative to support the smooth running of reception services and contribute to overall service objectives. Person Specification Personal Attributes Essential
• Caring, empathetic, and non-judgemental approach
• Professional, friendly, and approachable manner
• Ability to remain calm and sensitive when dealing with distressed or vulnerable individuals
• Ability to work both independently, and as part of a team
• Flexible and adaptable approach to work
• Reliable, punctual, and trustworthy
Qualifications Essential
• Good standard of general education (e.g. GCSEs or equivalent, including English and Maths)
• Willingness to undertake training
Desirable
• NVQ Level 2/3 in Business Administration or Customer Service (Equivalent)
• Training in customer care, mental health awareness
Experience Essential
• Experience of working in a receptionist, administrative or customer facing role.
• Experience of dealing with members of the public in a professional environment
• Experience of handling confidential and sensitive information
Desirable
• Experience of Primary Care
• Experience of EMIS Web Clinical System
Other Essential
• Understands the principles of equality and diversity.
• Commitment to continuous professional development in data analytics, business intelligence, and healthcare information systems, Caring, empathetic, and non-judgemental approach
• Professional, friendly, and approachable manner
• Ability to remain calm and sensitive when dealing with distressed or vulnerable individuals
• Ability to work both independently, and as part of a team
• Flexible and adaptable approach to work
• Reliable, punctual, and trustworthy
Qualifications Essential
• Good standard of general education (e.g. GCSEs or equivalent, including English and Maths)
• Willingness to undertake training
Desirable
• NVQ Level 2/3 in Business Administration or Customer Service (Equivalent)
• Training in customer care, mental health awareness
Experience Essential
• Experience of working in a receptionist, administrative or customer facing role.
• Experience of dealing with members of the public in a professional environment
• Experience of handling confidential and sensitive information
Desirable
• Experience of Primary Care
• Experience of EMIS Web Clinical System, Understands the principles of equality and diversity.
• Commitment to continuous professional development in data analytics, business intelligence, and healthcare information systems
  
  South Tyneside Health Collaboration (STHC) are a GP Federation and valued system partner, set up to bring together South Tyneside General Practices to work collaboratively in delivering services at scale across the borough of South Tyneside.