Receptionist

The key purpose of the role is to support Oswaldtwistle Branch with the general day-to-day running of the office, working to deadlines and in line with the Company's policies and procedures.

NB. This job description may be subject to change in line with the needs of the business.

Are you:
-An experienced receptionist or administrator looking for a new challenge?
Looking for part-time hours that fit around other commitments?
-Organised, professional, and confident in communicating with a wide range of people?
-Someone who enjoys supporting a busy team and making a positive contribution every day?
Whatever the reason, we would like you to bring your skills, experience, and personal qualities to us.

We are looking for a friendly, organised, and professional Receptionist to join our Head Office team. As the first point of contact for many of our clients, families, employees, and external professionals, you will play an important role in creating a positive and welcoming experience while supporting the smooth day-to-day running of the office.

Job Specification:
-Answer and professionally direct incoming telephone calls.
-Respond to enquiries from clients, families, employees, and external professionals.
-Manage reception duties and provide administrative support to the office team.
-Maintain accurate records and update company systems.
-Assist with quality assurance and compliance checks, ensuring documentation is completed and up to date.
-Support the management team with general office administration.
-Carry out a range of administrative tasks to support the efficient operation of the business.

To join our friendly and supportive team, the key qualities we are looking for are:

-Previous experience in a receptionist, administration, or customer service role.
-Excellent communication and interpersonal skills.
-A professional, friendly, and approachable manner.
-Strong organisational skills and attention to detail.
-Good IT skills, including experience using Microsoft Office 365 applications.
-The ability to manage multiple tasks and prioritise workloads effectively, and learn new skills.
-A positive and proactive attitude with a willingness to support others.

Willowbrook is a long-established provider of Domiciliary Care and Extra Care services, operating primarily in East Lancashire and Fylde & Wyre. Services are commissioned by Local Authorities and by private clients. This role is based at our Head Office/Hyndburn branch, Union Road, Oswaldtwistle, Lancashire.

Part-time hours with opportunities for additional hours covering annual leave and sickness.
-Competitive rates of pay.
-Holiday allowance.
-Enrolment in the Workplace Pension Scheme.
-A supportive and friendly office environment.
-A full induction and onboarding programme.
-Ongoing training and development opportunities.
-Employee Dashboard access.
-Refer-a-Friend payment (subject to conditions).
-Ongoing help and support from our highly motivated management team - you are never alone at Willowbrook.

UK Applicants only:
United Kingdom applicants only. Willowbrook Homecare is currently unable to offer sponsorship to overseas workers.