receptionist

You will be responsible for welcoming all visitors visiting Cambridge University Press & Assessment. As part of this role, you will:

• Provide a warm welcome to all customers, delivering a consistently high standard ensuring a positive Visitor experience and Customer satisfaction, promoting Customer advocacy and maximising Value of Reception
• Referral point for staff and colleagues within Organisation, supporting the business by providing contact point to all Colleagues as and when required.
• Managing the arrival and security of all visitors and staff to the company, operating badge access system in line with company security policies. Monitoring and reporting any security issues, preventing any breach of security at point of entrance which ensures security and integrity of the building.
• Provide an efficient switchboard service re-directing all calls received to the correct destination ensuring efficient customer service.
• Delivering high quality customer service in Reception administration which includes all relevant inboxes, as well as administration of additional tasks within organisation, providing essential assistance to other departments.
• Administration of meeting room bookings process as required, authorising and overseeing customer focussed meeting facilities, managing hospitality requests, ensuring maximisation of the meeting room resource.
• Administration of Pool Cars, bikes and Parking, arranging bookings ensuring correct procedures are followed in line with company policies and insurance purposes.
• Ensure all records and information are up to date and easily accessible for audit purpose
  
  As a receptionist, you will need to have experience of providing high quality customer service. You'll also need to be comfortable using Microsoft Office products. You'll have attention to detail and an ability to work in a fast-paced environment.
To be successful in this role, you will have:
• Customer Service skills
• Excellent organisational skills.
• Good written and verbal communication skills.
  
  We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes