Receptionist
Hertfordshire Community NHS Trust, Danesbury, Welwyn Hatfield
Receptionist
Salary not available. View on company website.
Hertfordshire Community NHS Trust, Danesbury, Welwyn Hatfield
- Full time
- Permanent
- Onsite working
Posted 3 days ago, 9 May | Get your application in today.
Closing date: Closing date not specified
Job ref: e07e0d811c1a48d5923b7b4bb6efdf88
Location ref: Danesbury, Welwyn Hatfield
Full Job Description
- Hertfordshire Community NHS Trust - Danesbury Neurological Centre - Receptionist - Permanent - 37.5 hours a week - Office Hours: Monday - Friday, Provide a high standard of reception and administrative support, working closely with clinical, administrative and operational colleagues to ensure the smooth and efficient running of services and facilities.
- To use Trust systems including SystmOne, room booking systems and other systems as required, alongside effective use of Microsoft Office applications. Receptionists are expected to work flexibly across HCT reception sites to cover annual leave, sickness and service needs, and to contribute to a consistent, welcoming and professional experience across the organisation., Act as the first point of contact for patients and visitors by providing a courteous, professional and compassionate reception service. Communicate effectively with people from diverse backgrounds using tact, diplomacy and sensitivity, including addressing language and cultural needs. Support patient flow and clinic attendance through accurate check-in processes using relevant systems, while maintaining dignity, privacy and confidentiality in an open reception environment. Manage face-to-face and telephone enquiries, responding appropriately or signposting to the relevant service or colleague. Respond calmly to distressed service users, escalating concerns where necessary. Work closely with the Line Manager, Operational Site Manager and Estates Site Manager to support the day-to-day running of reception services and facilities, including opening and closing buildings when required. Support clinic operations through room bookings and diary management, report and follow up maintenance issues with estates, facilities and contractors, and maintain reception areas to a high standard. Monitor stationery and supplies, escalate shortages, and support document scanning onto SystmOne. Provide cross-site reception cover as required. Ensure records are maintained in line with Trust policy, uphold data protection, support infection control and safeguarding responsibilities, and undertake roles such as Fire Marshal following training.
- A big thank you for considering joining us at Hertfordshire Community NHS Trust
- You'll find it a great place to work with many benefits offered to you as a member of our staff. We have recently won the Leading Lights Award for making this a great place to work for staff.
- We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
- Our staff are proud to be Pioneering, Caring and Inclusive in their work to help achieve the Trust vision
- We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
Direct job link
https://www.jobs24.co.uk/job/receptionist-126817273